With C&C Jewelry and Online Boutique, you’re not just purchasing jewelry; you’re investing in a piece of art that holds sentimental value and lasting quality. We’re proud to serve you with a commitment to trust, artistry, and unparalleled customer satisfaction. Thank you for choosing C&C Jewelry as part of your style journey – we look forward to helping you find or create pieces you’ll love for years to come.

Policy, Terms and Conditions for C&C Precious Gems Online Boutique

Welcome to C&C Precious Gems Online Boutique, a subsidiary of C&J Group of Companies Inc., based in Anaheim, California. By accessing or using our website, products, or services, you agree to be bound by the following terms and conditions.

Please read them carefully.

1.Data Privacy & Consent•Consent to Use Data: By purchasing or interacting with our services, you consent to the collection and use of your personal information for purposes of marketing, communication, and improving customer experiences. This data is securely protected and will not be shared with third parties outside the business without your consent, in compliance with the California Consumer Privacy Act (CCPA).•Opt-Out: You have the right to opt-out of receiving marketing communications at any time by notifying us via email or opting out through provided links.•Data Protection: We take data privacy seriously and ensure compliance with California data protection laws. Your information is securely stored and only used for business-related purposes.

2. Customer Submission of Evidence•Item Issues: If there is an issue with your item upon receipt, you are required to submit photographic or video evidence within 48 hours of delivery. This evidence should clearly demonstrate the nature of the issue.•Lost or Stolen Items: In cases where an item is stolen or missing, a police report or blotter must be submitted for investigation. We reserve the right to review these cases individually to determine the appropriate action.

3. Deposit, Return & Refund, Exchange, and Store Credit Policy•Down Payment / Deposit: The Down payment / Deposit required to secure your item upon mining so that it won't get forfeited or go to the other buyer, we require a deposit depending on every live. Please check the live details for the required deposit for the item/s. This Deposit is non-disputable and non-refundable once you make your down payment or deposit to secure your order or item. Failure to pay the Deposit / Down Payment within 24 hours will immediately forfeit the item.•Store Credit Option: Customers may request a refund in the form of store credit at 100% of the purchase value.•Credit Card Cash Refunds: Refunds in cash will be issued at 90% of the original purchase price. The 10% difference covers transaction fees and handling penalties.•Cash Refunds: This is subject to evaluation under the category of “Refund Eligibility”.•Refund Eligibility: All items are refundable or subject to a refund depending on the case or scenario. Our team will assess and evaluate each case based on the evidence provided and the condition of the item returned. Upon refund items below $500 are subject to $50 restocking fee and handling fee and items above $500 are subject to a 10% restocking fee and handling fee. Customers/Clients are responsible for handling the processing fee of the shipment when the item is being returned.

4. Customer Data Maintenance•Update Requirement: Customers agree to provide accurate and updated personal details, including email addresses, physical addresses, and contact numbers. The business reserves the right to discontinue services or deliveries if customer information is outdated or incorrect.

5. Liability for Lost or Missing Items•Courier Responsibility: The business is not responsible for any lost or missing items once they are marked as delivered by the courier service. Any claims, disputes, or concerns must undergo the communication channels provided by the business, such as customer service emails or phone support. This applies to customers/clients who availed insurance coverage of the item. (Please see section 9)

•In-Transit Coverage: The business assumes responsibility for any loss or damage to items while they are in transit to the customer. Once delivery is marked as complete, any disputes must be raised with the courier. This applies to customers/clients who availed insurance coverage of the item. (Please see section 9)

6. Signature RequirementHigh-Value Orders: For any orders exceeding $1,000, a signature upon delivery is required. No Signature: In case of loss or damage of the item, it cannot be sure of fully guaranteed approval upon claiming the insurance of the item.

7. Repair Costs and CoverageRepair Costs Discussion: In cases where an item is damaged, repair costs will be discussed with the customer based on the type of repair needed and the nature of the damage. The business reserves the right to assess the repair requirements on a case-by-case basis. (Please refer to section 9)Coverage for Damages During Transit: If the damage occurred during transit and the customer provides proof of damage upon receiving the item, repair costs will be covered by the business, including any necessary shipping expenses. Customers must submit evidence within 48 hours of receipt to qualify for this coverage. (Please refer to section 9)

8. Sales and Promotions Sale Terms: Discounts, promotions, and special offers are time-limited and subject to change. Promotional offers cannot be combined with other discounts unless specified.

9. Insurance Coverage and Claims Insurance Options: Insurance coverage for high-value items is available either directly through our website at the time of purchase or via manual placement with our customer service team. Customers must indicate their preference at checkout or contact customer service for manual insurance processing.Filing a Claim: In the event of a lost, stolen, or damaged item that has been insured, the customer must file a claim within 30 days of the delivery date. All claims must include appropriate evidence, such as photographs or documentation (Police Report and USPS Statement), for the insurance provider’s review.Non-Insured Items: For items not covered by insurance, customers assume full responsibility for any loss or damage once the item is marked as delivered by the courier.

10. Online Transactions and Communication ChannelsApproved Payment Channels: All transactions must be conducted through the approved payment methods available on the official website or through authorized channels communicated by C&C Precious Gems Online Boutique. These include secure online payment gateways listed during checkout.Authorized Communication Channels: Customers must only communicate through the official store platform (website) or our verified customer service channels. Any transaction or communication made outside of the business’s official platforms (e.g., unauthorized social media accounts, third-party messengers, impersonators) will not be honored, and the business will not be liable for any resulting losses or damages.Liability for Impersonators or Scammers: The business is not liable for any transactions made with unauthorized individuals or scammers impersonating the company. Customers should always verify that they are dealing directly with our business through official channels to avoid fraudulent activities.

11. Payment Methods and SecurityAccepted Payments: We accept major credit cards, bank transfers, and other payment methods as displayed at checkout.Fraud Protection: For your protection, we may require additional verification or authorization before processing certain orders, especially for high-value items.Secure Transactions: Our website is SSL-encrypted to ensure secure transactions and protect your payment details.

12. Governing LawApplicable Law: These terms and conditions are governed by the laws of the State of California. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of California courts.Arbitration: In the event of a dispute, both parties agree to first attempt resolution through negotiation or mediation. If unresolved, disputes may be settled through binding arbitration in Anaheim, California.

13. Limitation of LiabilityDisclaimer of Warranties: The business makes no representations or warranties regarding the accuracy, completeness, or timeliness of information provided through our website. Your use of the site is at your sole risk.Liability Cap: In no event shall the business be liable for any indirect, incidental, special, or consequential damages arising from the purchase or use of our products, regardless of the legal theory on which the claim is based.

14. Intellectual PropertyContent Ownership: All content, images, and materials on our website are the property of C&C Precious Gems Online Boutique and may not be copied, reproduced, or used without permission.

15. Modification of TermsUpdates: We reserve the right to update these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms periodically for updates.

All rights reserved 2024C&C Precious Gems Online Boutique, C&J Group of Companies Inc.